Privacy Policy 918ks

918ks ("we", "Platform", or "918ks") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we manage your personal data — from the point of collection through to storage and deletion.

This document has been prepared in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and international best practices in user data protection. We believe that transparency is the foundation of a strong trust relationship between the platform and our members.

This policy applies to all 918ks service channels, including the official website at 918ks.net, our mobile app for Android and iOS, and all our official communication channels. If you have any questions after reading this document, our team is always ready to assist.

918ks only collects data that is strictly necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of data we collect:

Data We Do Not Collect

918ks does not collect sensitive information such as biometric data, religious beliefs, political views, or health records. We also do not collect data from individuals under the age of 18 and will delete any such data if it is discovered inadvertently.

The data we collect is used solely for the clearly stated purposes and is not used for anything else without your consent. The following are the purposes for which your personal data is used on the 918ks platform:

• Account management — securely creates, verifies, and maintains your member account.
• Transaction processing — processes deposits, withdrawals, and all financial activities accurately and promptly.
• Identity verification (KYC) — verifies member identity to prevent fraud, money laundering, and platform abuse.
• Customer Support — resolves any issues, complaints, or inquiries you raise with our team.
• Platform Security — detects suspicious activity, unauthorised access attempts, and other security threats.
• Responsible gaming — monitors gaming patterns to support members who may need responsible gambling assistance.
• Marketing Communications — sends promotional information and exclusive offers, subject to your communication preferences.
• Platform improvements — analyses aggregated usage patterns to improve platform design and performance.

918ks does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information:

Trusted Service Providers

We work with accredited third-party service providers to carry out specific functions such as payment processing, identity verification, and technology infrastructure. All such providers are bound by strict data protection agreements and may only use your information for the designated purposes.

Legal Requirements

918ks will disclose your information to the relevant authorities when required by law, court order, or in support of official investigations into unlawful activities such as money laundering or fraud.

Platform Interest Protection

In cases where there is a serious threat to the security of the platform or other members, 918ks reserves the right to disclose necessary information to the relevant parties to prevent greater harm or damage.

918ks invests seriously in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, or misuse. The security measures we employ include:

• Encryption of data in transit — all communication between you and the platform is protected by TLS 1.3 and 256-bit SSL encryption.
• Encryption of data at rest — sensitive information such as passwords and financial details is stored in encrypted form using industry-standard encryption algorithms.
• Multi-layer access controls — only authorised personnel with a clear business need may access members' personal data.
• Two-factor authentication (2FA) — available for all member accounts as an added security layer during login.
• Continuous Threat Monitoring — an automated 24/7 monitoring system that detects and responds to suspicious activity in real time.
• Periodic Penetration Testing — security audits and penetration testing are conducted periodically by accredited independent parties.

While we take all reasonable precautions, no online system can guarantee 100% absolute security. We encourage you to take your own security measures, such as using a strong password and not sharing your login credentials.

The 918ks platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:

Essential Cookies

These cookies are required for basic platform functions such as maintaining your login session and securing transactions. Without them, the platform cannot operate properly. Essential cookies cannot be disabled.

Performance Cookies

These cookies help us understand how members interact with the platform — which pages are visited most, how long sessions last, and where technical errors occur. All data is collected in aggregate and does not identify you personally.

Functional Cookies

These cookies remember your preferences such as language, region, and display settings so you don't have to reconfigure them every time you visit.

Managing Cookies

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 918ks platform. For more information, refer to your web browser's help documentation.

Under the Malaysia PDPA and the data protection principles we uphold, you have the following rights regarding your personal data on the 918ks platform:

To exercise any of the rights above, please contact our support team via email at [email protected]. We will process your request within 14 business days from the date of receipt. Some requests may require identity verification beforehand.

918ks retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our general data retention guidelines:

• Active account data — retained for the duration your account remains active plus 5 years after account closure to meet legal compliance requirements.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC records and identity verification — retained for the period stipulated by the relevant regulatory authority.
• Support Communication Logs — retained for 3 years for reference and dispute resolution purposes.
• Analytics data and cookies — session data and analytics are retained for a maximum of 26 months before being automatically deleted.

Once the applicable retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked back to you.

918ks reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document will always indicate the latest version in effect.

For significant and material amendments, we will provide clear notice to members via their registered email or in-platform notification at least 7 days before the changes take effect. This gives you sufficient time to review and understand any changes that affect your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to our privacy team.

You can also visit the FAQ our team for answers to frequently asked questions about privacy and account security. Our dedicated support team is available to assist you at all times.

For data protection issues requiring immediate attention, please include "Privacy Inquiry" in your message subject so it can be escalated directly to our privacy officer without delay.